@ARTICLE\{IMM2002-04772,
    author       = "S. Bisgaard and M. Kulahci",
    title        = "Improving and Controlling Business Processes",
    year         = "2002",
    pages        = "341-344",
    journal      = "Quality Engineering",
    volume       = "14",
    editor       = "",
    number       = "2",
    publisher    = "",
    url          = "http://www2.compute.dtu.dk/pubdb/pubs/4772-full.html"
}