@CONFERENCE\{IMM2000-02960,
    author       = "B. F. Nielsen",
    title        = "Modelling long-range dependent and heavy-tailed phenomena by matrix-analytic methods",
    year         = "2000",
    pages        = "i265-278",
    booktitle    = "Advances in Algorithmic Methods for Stochastic Models",
    volume       = "",
    series       = "",
    editor       = "Guy Latouche and Peter Taylor",
    publisher    = "Notable Publications Inc.",
    organization = "",
    address      = "",
    note         = "Invited talk",
    url          = "http://www2.compute.dtu.dk/pubdb/pubs/2960-full.html"
}