@MISC\{IMM2012-06233,
    author       = "M. Qvistgaard",
    title        = "{ITIL} - Set i et globalt lys",
    year         = "2012",
    publisher    = "Technical University of Denmark, {DTU} Informatics, {E-}mail: reception@imm.dtu.dk",
    address      = "Asmussens Alle, Building 305, {DK-}2800 Kgs. Lyngby, Denmark",
    note         = "Supervised by Ulrik Falktoft, {DTU} Informatics. Thesis not publicly available.",
    url          = "http://www.imm.dtu.dk/English.aspx"
}