@MISC\{IMM2007-05255,
    author       = "K. Nykj{\ae}r",
    title        = "Kundebetjening i tide",
    year         = "2007",
    publisher    = "Informatics and Mathematical Modelling, Technical University of Denmark, {DTU}",
    address      = "Richard Petersens Plads, Building 321, {DK-}2800 Kgs. Lyngby",
    note         = "Supervised by Assoc. Professor Anne Haxthausen, {IMM,} {DTU}.",
    url          = "http://www2.compute.dtu.dk/pubdb/pubs/5255-full.html"
}