@ARTICLE\{IMM2004-02842, author = "R. V. Vidal and L. S{\o}rensen and E. Engstrom", title = "Using soft {OR} in a small company - The case of Kirby", year = "2004", keywords = "strategic planning, soft {OR,} Technology adoption, strategic choice, sme", pages = "555-570", journal = "European Journal of Operational Research", volume = "152", editor = "", number = "3", publisher = "", url = "http://www2.compute.dtu.dk/pubdb/pubs/2842-full.html" }