@INCOLLECTION\{IMM2003-02813,
    author       = "G. Albeanu and F. P. Vladicescu",
    title        = "Total quality for software engineering management",
    year         = "2003",
    pages        = "567-582",
    booktitle    = "Handbook of  Reliability Engineering",
    volume       = "",
    number       = "",
    series       = "",
    publisher    = "Springer",
    address      = "",
    edition      = "",
    url          = "http://www2.compute.dtu.dk/pubdb/pubs/2813-full.html"
}